📦 Returns, Replacement & Refund Policy
We strive to deliver products in perfect condition. Due to the nature of perfumes, we follow a strict no-return policy.

🚫 No Returns Policy We do not accept returns once a product is delivered

✅ Exceptions (Eligible Cases Only)
We will consider a replacement or refund only if: The product is wrong, damaged, leaking, or received in an open/tampered package
 
📹 Mandatory Unboxing Video (Important)
To raise a valid claim, you must: Record a clear, continuous unboxing video
Show: The sealed package Opening of the parcel, the condition of the product
 
👉 Claims without proper video proof may not be accepted
⏱️ 48-Hour Claim Window Any issue must be reported within 48 hours of delivery. Claims raised after this period will not be accepted

💰 Refund Process
Once your claim is verified and approved: A replacement or refund will be initiated. Refunds will be processed to the original payment method

⚠️ Additional Conditions Minor outer packaging damage during transit will not qualify as a valid claim We reserve the right to inspect and verify all claims before approval Final decisions regarding returns/refunds rest with Artha Perfumes